StayNTouch Blog

October 24, 2016

Marriott’s M Beta: Helping to understand the guest of tomorrow

We’ve seen a lot of press coverage on the Marriott brand over the past couple of months, everything from the Starwood merger, to how the Starwood..

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Posted in: Hotel Technology, Hospitality Trends

October 20, 2016

Don't Penalize Guests Acquired via OTAs, Incentivize them!

While there are many strategies to get customers to book direct, from maintaining a compelling and user-friendly website, to having an easy booking..

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Posted in: guest engagement, Hotel Management, Hotels vs. OTAs

October 19, 2016

Hotel Self-Service, The Next Big Thing? [Podcast]

There is no doubt that self-service is the currency of our time. It’s also true to say, like many new technological developments, the hotel industry..

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Posted in: hotel check in, hotel services, Hotel PMS, Hotel Apps, Mobile Check-in

October 17, 2016

Airbnb’s Impact on Hotels is Less than Perceived – True or False?

Findings from a recent report released by STR, using data supplied by Airbnb suggests that the impact of Airbnb on hotels is less than perceived. Which..

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Posted in: Hospitality Trends

October 13, 2016

How Hotel Technology Can Increase Your Direct Bookings

OTAs became big and powerful at a time of uncertainty and declining revenues in the early 2000s and became a lifeline to hotels. And while third party..

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Posted in: Hotels vs. OTAs

October 10, 2016

3 Ways to Recoup Revenue Lost to OTAs at Booking

OTAs have become somewhat like your worst best friend. While the exposure properties gain from OTAs is undeniable, many hoteliers are asking themselves..

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Posted in: Cloud PMS, Hotel Management

October 06, 2016

The New World in Front-of-House Service

Our world is changing and focusing more on technology, convenience and customer service – and consumers themselves are driving the changes. Anyone born..

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Posted in: hotel services, mobile pms

October 03, 2016
September 29, 2016

3 Ways to Satisfy Millennials at your Hotel

In the U.S., roughly 73 million millennials were born between 1980 and 1996. The Millennials grew up during a period of profound technological advances..

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Posted in: Cloud Technology

September 29, 2016

How Hotels Can use a Cloud PMS as a Toolkit to Compete with OTAs

Speaking about or even mentioning the dreaded “OTA” word is a bone of contention for many hoteliers. OTAs have and continue to become stronger, larger..

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Posted in: hotel management, Cloud PMS

September 22, 2016

How Staff Flexibility Enhances Your Guest's Experience

We all know too well that it’s the guests that are the reason for operating a hotel business in the first place. And for many hoteliers operating their..

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Posted in: Cloud PMS

September 19, 2016

Break Away From the Front Desk, Run Your Hotel on a Tablet

When the iPad first launched, many experts viewed it as a device focused on consumer applications, not businesses. However, mobile technology has made..

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Posted in: mobile pms

September 15, 2016

3 Things Every Hotel Should Consider for Budget Season

It’s hard to believe it’s that time of year again – budget season is nearly upon us. While there are many facets to every IT budget, from marketing to..

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Posted in: Hotel Management, Mobile Check-in

September 12, 2016

How to improve your hotel's GSS score

In today's mobile age, travellers expect immediacy and personalization and in an industry where service is king, the value of delivering a great guest..

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Posted in: guest engagement, Cloud PMS

September 08, 2016


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